1. Introduction

Welcome to the official website of OrchidHotel. This website policy is intended to explain how we collect, use and protect your personal information when accessing and using services on the website.

2. Collect

Information We collect personal information such as name, email address, phone number and payment information when you:

• • Book online
  • Sign up to receive the newsletter
  • Contact via forms

3. Use of Information

Your information is used to:

• • Confirm and process reservations
  • Provide information about new promotions and services
  • Improve service quality and customer experience

4. Information Security

We are committed to protecting your personal information with strict technical measures and procedures. Your information will not be shared with third parties without your consent, unless otherwise required by law.

5. Customer Rights

You have the right to access, correct or request deletion of your personal information. Please contact us via support email to exercise these rights.

6. Policy Changes

We may update this policy at any time. Any changes will be updated directly on the website. Continuing to use the website after changes means you accept the new policies.